Stay Well

• Yes, we are open and look forward to serving you when you are ready.
• Orlando, FL is currently in Phase 2 of the re-opening process

Yes, please take a moment to download our Mobile App (Click Here) prior to your arrival so you can use your phone to check-in, for keyless entry to your room, to make special requests during your stay and to quickly check-out.

• Our Mobile App can be utilized to check-in and check-out
• Social distance queuing through floor decals and stanchions
• Signage throughout the lobby reminding all guests about physical distancing requirements.
• Front desk will have temporary physical barriers such as Plexiglas installed for added protection
• Hand Sanitizer Dispensers will be available in the lobby
• During check-in, guests are provided COVID-19 information with the most current hotel policies regarding distancing and personal protective equipment.
• Contactless check-out is now available via text message.

We remain committed to offering you flexible booking and cancellation options. Given these unique circumstances we are making adjustments to booking policies:

• Existing Domestic Reservations. All reservations –non-cancellable or advanced purchase - that are scheduled for arrival before August 31, 2020, can be changed or cancelled at no charge up to 24 hours prior to arrival date with proof of reasoning for cancellation.
• New Reservations. Any new reservation – even those described as non-cancellable or advanced purchase – that are booked between today and August 31, 2020, can be changed or cancelled at no charge up to 24 hours prior to the arrival date with proof of reasoning for cancellation.

We have increased our staffing of public area attendants to support increased frequency of cleaning surfaces, with EPA approved cleaning agents. We have modified the placement of furniture to support our Social Distancing protocol and we ask all guests to leave a minimum of 6 feet of distance between one another for their protection and the protection of others. Hand Sanitizer stations are available throughout the property.

We have taken the following steps to maintain the highest level of cleanliness and hygiene:

• Our hotel teams are receiving ongoing briefings and enhanced operating procedures.
• We have increased the frequency of cleaning of all public areas (including the lobby, elevators, door handles, public bathrooms, etc.).
• We have increased the deployment of antibacterial hand sanitizers in all public areas.
• Integration of text messaging engagement platforms are available for contactless requests and inquiries.

• In-room housekeeping service will currently not be provided during your stay for your safety and the safety of our housekeeping attendants. We expect to return to normal service soon.
• Guest room Amenities such as Shampoo, Conditioner and Lotion will be provided at check-in
• Additional linens, towels and toiletries are available by contact free delivery by contacting the Front Desk.
• Rigorous cleaning and sanitizing protocols will be used to clean guest rooms.
• Decluttering of guestroom and removal of reusable items from guest rooms including, but not limited to coffee service, minibar offerings, iron, ironing board, collateral, pen, paper, and directories.

The fitness center is open from 8:00 AM to 7:00 PM daily.

Currently we offer our Marketplace Pantry located in the main lobby next to the Front Desk. The Marketplace Pantry offers a variety of snacks small bites, fruit, grab-n-go meals, beer, wine, juice, Coca-Cola products and bottled waters. There is a microwave and Keurig available for your convenience.

Our restaurant seating is currently being redesigned to incorporate plenty of space for social distancing protocols. We’ve enhanced our procedures through increased frequency of cleaning and disinfecting, added the use of face coverings by our staff and new menu presentation protocols.

• Grab ‘N Go items are available in the Marketplace Pantry, located in the lobby, 24 hours a day.
• Coffee will be available in the Marketplace Pantry, 24 hours a day.
• Breakfast is available in the Marketplace Pantry, located in the lobby, 24 hours a day.
• The Sonoma Bar is currently closed, however drinks are available in the Marketplace Pantry, 24 hours a day.
• In Room coffee makers have been removed from the rooms, however there is a Keurig for your convenience in the Marketplace Pantry.

• Snacks & beverages for purchase are available in the Marketplace Pantry, 24 hours a day.
• Beer and Wine is available for purchase in the Marketplace Pantry, 24 hours a day.
• Coffee & Tea is available in the Marketplace Pantry, 24 hours a day.

Yes, we do have valet dry-cleaning service available 7 days a week for our guests, in addition to our on-site laundry facilities.

Yes, all guest rooms have mini refrigerators that are sanitized before each guests stay.

Yes, our meetings and events teams will collaborate with planners to reimagine their meetings with new meeting set ups, food service protocols and meeting specific options designed to achieve each meeting’s needs and goals.

Yes, we are. Please contact us directly at 407-352-1100 to learn more about the special rate available.

• The pool is open daily from 7:00 AM to 10:00 PM and Social Distancing is required.
• The Business Center is open 24 hours a day and is limited to 4 people and social distancing is required.
• Hotel offers outdoor table tennis, foosball, pool table, miniature golf and a giant checkers board complimentary for its guests.