We’re Happy To Help
Please see below for answers to frequently asked questions, and reach out to us if there’s anything else we can help you with!
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Reservations
When confirming your reservation a credit card guarantee is required as well as a one night deposit in peak season or when booking certain promotional rates. Rates are subject to state and local tax, currently totaling 12.5%. The sleeping room rate is exclusive of our mandatory resort fee which is currently $25.00 per room, plus tax (subject to change at any time); Scheduled Shuttle Service to major theme parks (SeaWorld, Aquatica, Discovery Cove, Walt Disney, Magic Kingdom and Universal Studios), Two Bottles of Water Daily, Two I-Drive Trolley Tickets per day, Two Rounds of Mini Golf, and 15% Discount OFF Gift Shop Purchases. Reservations are subject to availability at the time of booking and must be made in advance. Room type preferences and other special requests may be made at the time of booking and are not guaranteed though we make every effort to accommodate these requests when possible.
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Check-In Time
Standard check-in time is at 4:00 p.m., and check out time is at 11:00 a.m. If early check in or late checkout is requested, there may be an additional fee. Similarly, early departures may be granted at additional cost based on the rate booked.
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Age restrictions
No persons under age 18 may check into the hotel without their parent or legal guardian present and staying in the sleeping room. Valid ID is required at the time of check in.
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Cancellation
Reservations at our property require an advanced deposit of one night’s room charge, fees, and 12.5% tax at the time of booking. Cancellations made three or more days (72 hours+) prior to scheduled arrival (check in is at 3PM) will result in a refund of the advanced deposit. Cancellations made less than three days prior to the scheduled date of arrival will be subject to a no show fee of first nights room and tax. Advance purchase bookings require a non-refundable deposit.
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ADA Rooms
Our property complies with all local and federal ADA requirements and accessible rooms may be confirmed based on availability. Please contact our Reservations Department directly to review accessible sleeping room options.
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Parking
We've got you covered with easy self-parking in our secure, gated flat lots right at our 28-acre property for just $38.00 plus tax per day.
Bringing a motorcoach or oversized vehicle? No problem! We can accommodate larger vehicles when space allows. Just give us a call to check availability and get pricing for your specific ride.
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UPS Store
The UPS store at the resort offers guests the ultimate convenience and caters to a multitude of business center needs. Open Monday through Friday 7:30am to 6:00pm and Saturday through Sunday 8am to 3pm, and it's located in our Main Lobby. They offer handling fees for all packaging shipped IN and/or OUT of the hotel, including Amazon drop-offs and prepaid packages.
These fees are based on the weight PER package.
Letters & Envelops $12.00
0-5lb packages $14.00
6-10lb packages $21.00
11-20lb packages $32.50
21-30lb packages $47.50
31-50lb packages $57.50
51-75lb packages $78.50
76-100lb packages $98.50
101-150lb packages $175.00
Crates $250.00
Pallets $375.00
Amazon Drop Off $5.00 - $25.00
**Additional Handling fees apply for each Pelican case, non-corrugate items, oversized packages, etc. $35.00**
Notice: All packages are sent back to the sender 21 days past delivery date.
Storage fees apply to all packages after 5 days of delivery.
$5 a day under 25lbs Over 25lbs is $10.
For more information, please contact The UPS Store team at store6403@theupsstore.com -
Pet Policy
The DoubleTree SeaWorld welcomes our furry friends and we have resort rooms specifically designed to host you and your best pal. The maximum weight is up to 70lbs and there is a $30 non-refundable fee.
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Smoking
The DoubleTree SeaWorld is a 100% non-smoking resort; smoking is therefore prohibited in all rooms and may be subject to penalty. Guests may smoke in certain outdoor areas.
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Laundry Services & Facilities
We've got you covered with convenient laundry facilities available 24/7. Our washers and dryers are located right by our Family Fun Pool and accept credit cards for your convenience no need to hunt down quarters or carry cash!
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Airport
Our property is located just a short 10.9 miles from Orlando International Airport, about a 15-minute drive down the Florida Turnpike.
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Theme Park Transportation
Your Ride to Theme Park Magic, Made Easy!
FREE transportation to Orlando’s most epic theme park is just a click way! Book your hassle-free ride to SeaWorld, Universal Studios (including the brand-new Epic Universe!), and Disney World in seconds at www.ThemeParkBus.com.
Here's the deal: Check out the posted schedule online for routes and times. Follow the simple instructions to secure your seat. Need ADA assistance? Need accessibility support? Just call 407-857-8557 or email info@floridabusservice.com and they'll take care of everything.
Your magical Orlando adventure begins the moment you book. Ready to ride?
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Shopping
Our property is conveniently located near Orlando’s best shopping destinations, just minutes from the Orlando Premium Outlets, Orlando Vineland Outlets, and Florida Mall.